The Certification in Management Leadership – Service Centers validates the skills acquired by participants who complete the Performex LeadersPath program, specifically tailored to the service centers, call centers, and shared services sector.
Certification Objectives
- Develop leadership skills adapted to the key challenges of service centers: customer satisfaction, digitalization of processes, and operational efficiency.
- Strengthen managers’ ability to set and manage priorities in a context of high-performance demands and rapid change.
- Enhance accountability, engagement, and motivation in large teams with high staff turnover rates.
- Foster inclusive leadership that embraces generational, cultural, and gender diversity across customer service teams.
- Optimize managerial performance to enhance customer loyalty, employee well-being, and cost efficiency.
Evaluation Process
Participants are assessed based on:
- Completion of e-learning modules,
- Active participation in interactive workshops,
- A practical application project linked to their service center environment.
Certification Recognition
This certification is awarded by LDMI Certification, an internationally recognized body that guarantees the quality and relevance of the competencies acquired.
It represents a major professional asset for executives, managers, and team leaders working in customer service centers, call centers, outsourcing companies, and shared service organizations.
